Return Policy

-For all ready to wear hats purchased from our shop, if you are not happy with your hat, you may return within five business days after receiving it for store credit. To receive a refund NOT INCLUDING ORIGINAL SHIPPING & RETURN SHIPPING CHARGES the hat must be returned unused, in new condition, with the original box, packaging, etc. Please let us know if you will be returning a hat. All 

 -Any custom ordered, distressed or branded hats will NOT be returnable or refundable.  

-All Sale items are non-refundable and cannot be returned.

-All photos are going to be somewhat different from exactly what the eye can see. Please understand we will use your agreed upon color felt, but all photos of felts can be different and felts all come out with different colors and marks. We cannot accept returns for this reason. Thank you for understanding.

-All vintage item sales are final.

-Custom hat deposits are non refundable.

 

-All Custom Order sales are final and cannot be returned or refunded. Custom hats are specifically made for you and is personalized just for you. We do size our hats exactly to the measurements given. We will work with you to get that hat to a perfect fit. When ordering a custom hat on line you may need to steam and do a final fitting to fit your head shape at your local western or hat shop.

 

-Please be aware that all screens are different and colors of hat felts may vary between devices. We will do our best to accurately display the true colors of the hats. Many people edit photos they share on social media and this can change how the hat looks.

 

-Your satisfaction is extremely important to us. It is extremely important you measure your head correctly before ordering. If the measurement is not accurate, the hat will not fit properly.